What is your returns policy?

You can return eligible items within 30 days of purchase, as long as they are:

• Unused and unopened
• In their original condition
• In their original packaging, with any original tags or seals intact

Some products cannot be returned for hygiene or safety reasons. Any items that aren’t eligible for return will be shown when you start the returns process.

How to return

Simply follow the link below to start your return. You’ll be guided through the process, including selecting the items you’d like to return and receiving your return instructions.

Start a return

Returns are free for active Kit & Kin subscribers. For everyone else, a £5.99 return fee applies and will be deducted from your refund.

Faulty or damaged items

If an item is faulty or has arrived damaged, please select this when starting your return and provide the requested proof. Our Customer Experience team will review your request and let you know what happens next. There is no return fee for approved faulty or damaged items.

Can I exchange an item?

We don’t currently offer exchanges. If you’d like a different product or size, simply return your original item for a refund and place a new order.

A few important things to know

Original delivery charges are non-refundable. Once we receive your return, it will be checked to make sure it meets our returns policy. Please allow up to 20 working days for your return to be processed.

Please make sure you follow our returns process when sending items back. If you do not follow the return process, we will not be able to refund you.